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Payroll services to an Italian MNC:
# Employees 50 & growing
Problem definition
The Italian MNC grew from <10 employees in 2019 to 50 + employees in Q4’2024 with payroll processing being outsourced to a larger outsourcing partner. By mid-2020, the level of services had dropped significantly, leading to delays in salary payments, defaults in statutory compliance deadlines, employee dissatisfaction.
Solution
We took over the services from 1st September 2020. However, we were contracted with effect from 1st July 2020. During the interim period:
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We understood the current process by discussion with Key Management Personnel
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Identified improvement of capture of attendance data and flow of information from Human Resource Department to us
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Designed processes and systems to streamline leave management system
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Parallel processing done for month of August and addressed gaps in processes and data
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Set up system for employee onboarding and separation
Client speak
​It was truly a case of “We don’t know, what we don’t know” and we were helpless in resolving issues with the erstwhile service provider. Galactic Growth Advisors helped us identify errors in our system and helped simplify our processes and strengthen our controls. Their customer service has been a delight and has positively impacted employee moral, reduced time taken for processing employee reimbursements. In fact, we invited Galactic Growth Advisors Inc. to be a part of our employee compensation bench mark study.
